FREQUENTLY ASKED QUESTIONS
Everything you want to know about our products and our shop.
With EVO, you get a versatile CNC milling machine that will let you explore different materials. It is fast and easy to use, making it the perfect choice for hobbyists and occasional professional use.
With PRO, you get a much more robust and powerful machine. Its ballscrews and prismatic linear rails on every axis gives it superior accuracy, meaning it will adapt to your needs and provide you with precise milling, no matter the job or material.
With FAB, you get a machine that can handle standard panels of all sorts to speed up your production and create signs, cabinets, furniture and more.
You can also compare the tech specs of all three machines in the Product section of our website.
All of our machines are designed and pre-assembled in our workshop in Brussels, Belgium. We use as many local suppliers as possible for parts and consumables products.
Our team of experts is located in Belgium and will answer your questions within a business day. You can contact them through the customer service form located in the Contact us section of the website menu.You can also check our Support section for common troubleshooting solutions for your machine.
Yes, Mekanika is an open project - we believe in the power of knowledge-sharing and collaborative design. Discover our open-source catalogue hosted on Wikifactory in our Resources section, where you will find all the documents necessary to build or modify our machines by yourself. If you buy your machine directly on our website, part of the profits will be reinvested to develop more open-source products.
Yes, we offer a two-year warranty for our screen printing machines, and a 5-year warranty for our CNC milling machines (see conditions).
Yes, we automatically do for certain products, such as transparents and screen printing emulsions, for example. Feel free to contact us to enquire about bulk quantities for other items.
We ship everywhere in Europe with our partner UPS. Shipping is also available for several overseas destinations such as the United States of America, Brazil or Australia, but feel free to contact us for a quote if your country is not available at checkout. If you're in Belgium, you can also contact us to schedule a direct pick-up at our Brussels workshop.
It usually takes us 4 to 5 working days to prepare a screen printing order and hand it over to our transporter, and 10 working days for a CNC order (unless otherwise stated on the product page, in the case of pre-orders). For the FAB, our most recent CNC machine, shipping will take 6 to 8 weeks.
You will get notified as soon as your package leaves our workshop, and will get a tracking link by email to follow your order until it reaches you. Delivery in EU rarely takes more than 72 hours.
You can contact us at email@example.com or through social media if you have any issue with your order, need to make a change or want to cancel it.
You can return unused items during the 14 days following the day of delivery if you decide they do not suit your needs. We'll issue a full refund.
It unfortunately happens from time to time. Don't worry, just use our customer support form to send us pictures of the damages, and we'll send you new items right away, or refund you.
You have the option to use your Paypal account, as well as your credit card, Maestro or Bancontact through Stripe. You can also contact us directly if there's an issue with the payment, or if you wish to pay through bank transfer.
In most cases, shipping costs will be automatically calculated at checkout. If your country is not listed, we'll be happy to create a custom quote - just get in touch with us through our contact form, and we'll be in touch shortly.
Just add your VAT number at checkout alongside your address, where there will be an automatic check. If you're eligible, the correct VAT will automatically apply to your order.
We package everything carefully in cardboard packaging, with upcycled cardboard material, as a way to reduce the ecological impact of shipping, and to protect your purchased goods.