Technical Account Manager


If you're not familiar with what we do at Mekanika check it out here.

Description

 We are looking for a Technical Account Manager who will: 

  • advise potential new customer on how to implement a Mekanika machine in their workflow

  • make sure that all our customers are happy and comfortable with their machine

  • turn our customer experience into something memorable

Account management at Mekanika

At Mekanika, we're not only selling machines, we're helping people realize their projects and creating new products. As an account manager, you will: 

  • be working in a team of two with William, our technical sales manager. 

  • be in charge of following up on our existing customer questions and you will help them to solve usability issues they have with their machines

  • be in charge of keeping an up-to-date troubleshooting documentation and redirect our customers to the relevant content for them

After sales technical customer service

All technical support is done remotely. You will be in charge of helping our customers having technical issues with their machine to solve it. You will follow up closely on their matter to make sure they feel supported in solving their issue.

Preferred Experience

We’re looking for a highly motivated individual, with proven experience and a high level of empathy and organization, ready to involve herself/himself in an exciting and growing company. 

Our team is young - with a median age of 30 - and we have a very committed but flexible work culture. We are a team of curious and creative people with good communication skills.

We’re looking for someone that has the following skillset :

  • A technical background with ability to acquire deep understanding of how our machines work (both mechanical and electronic understanding) 

  • A customer-oriented profile, with ability to solve problems

  • A data-oriented mindset, able to send meaningful feedback to other departments and take action

  • At least 2 to 3 years experience in a similar position

  • Great FR and EN proficiency (oral and written) - NL is a plus

  • Experience with a ticketing custom support software is a plus

What we offer

  • Full time contract, based in Brussels (close to midi station, easy access by bike, public transport or car).

  • Competitive salary and package.

  • 25 days of annual leave

  • Opportunity to grow a team in the short term and be a key employee in a fast-growing company.

  • Access (and encouragement) to learn and use Mekanika’s machine park for personal projects.

  • Starting ASAP.

Diversity is crucial to making technology and society more open, fair and inclusive. Therefore, we encourage candidates of all cultural backgrounds, genders, sexualities and abilities to apply. If you don't think you meet all the requirements, we still want to encourage you to apply. Some qualities cannot be captured in bullet points.