FAQ
Outside of our annual closure days (21/12 - 04/01), it usually takes us 1 to 2 working days to prepare an order and handle it to the transporter. You will get notified as soon as it leaves our workshop and will get a tracking link by email to follow your order until it reaches you. Delivery in EU rarely takes more than 72 hours.
You will get a tracking link with the email you used to make your order as soon as we've handled your package to the transporter.
You can return non-used items for 14 days from the day of delivery if you decide it doesn't suits your needs. We'll issue a full refund.
All machines are made by ourselves in our workshop in Brussels, Belgium. We use as many local suppliers as possible for the parts and for the consumables products.
We take every popular payment method as Paypal, Credit Cards, Maestro or Bancontact. You can contact us if you wish to pay through bank transfer, although it will make more time for your order to be confirmed.
First, check our free delivery policy. There's a good chance that you may not pay for delivery if your order is big enough. For smaller orders, shipment will automatically be calculated at checkout.
Sure! Your invoice will be available in your client area.
There's an automatic VAT number check. If you're eligible, the correct VAT will automatically apply to your order.
We package everything carefully in cardboard packaging, with upcycled cardboard packing material. This is the most ecological and safe practise.